Prior to booking a Spa Day, or before your visit, we kindly ask you familiarise yourself with the terms & conditions set out below:

• Spa Day Experiences are limited to 4-hours. 
• 60-minute Spa Ritual includes 50 minutes treatment time and 10 minutes client care and 
consultation. 
• 30-minute spa treatments include 25 minutes treatment time and 5 minutes client care and 
consultation. 
• Weekends supplements apply to day spa and treatments. 
• Afternoon Tea upgrade is available, please contact the spa to add this to your package. 
• For any bookings made online, the customer will be contacted prior to arrival to take full payment. 
• For any bookings made via our Call Centre, a credit or debit card will be taken to secure the 
booking and payment will be taken on the day. 
• All of our spa treatments incur a 100% cancellation fee unless cancelled 48 hours prior to the 
booking. Bookings made in the 48-hour cancellation period must be pre-paid and are non
refundable. Spa treatments that are part of a campaign are fully pre-payable, non-refundable. 
• Unfortunately, treatments that are included in your package can not be changed to an alternative 
treatment.